I’m beginning to feel like a broken record, but seeing as this is the last response of the course, let’s have one more for good measure: in regards to the social life of online texts, writers, readers, and publishers all need to think forward about not only how text is currently received and interacted with online, but also about the possibilities for interacting with these interactions. Of course bracketing all of this is how these parties must deal with the challenges of fully public discourse in the face of hatespeech or trolls, the Internet’s native fauna.
In week 4 I talked about Marshall McLuhan’s prediction that the invention of the Web would cause a societal shift from a print/written culture to an electronic/oral one, and how this would signal a change in the public’s interaction with media and each other. I want to go a step further in thinking about texts. Within print culture, interactions with text were mediated through a culture of discourse where one publishes an idea and any responses to that text move lineally onward, either publicly in a similarly published form or lecture, or privately, in the form of marginalia or conversation. The scope of responses in this mode were greatly limited by both the classic “gatekeepers” standing at the doors of publishing and education. The electronic oral age brings a culture of participation, where the public may not only be content publishers but also content critics. Couple this with the looping, tangled, multi-dimensional way in which texts exist and interact on the Web. This is worrisome for those comfortable in the previous era, especially authors or content producers who fear negative– or just, opposing– conversation around their work. However, the advent of the Web and social accessibility means that social hierarchy has the opportunity to be levelled, and that all opinions can at least be publicized. Obviously, in today’s context, this is threatening to a neoliberal society of creators or intellectuals who have been trained to protect and capitalize their unique gifts of wordsmithing and critical framing. If any Average Joe can respond and even challenge a published text, modern civilization will surely descend into anarchy and chaos.
Which is why I say “Comment on!” Nothing grows or evolves without challenge. I might even add–cautiously– that the truly negative or insidious commenting that takes place is a necessary part of a democratic ecosystem. For a writer receiving trolling on their work, a new kind of critical eye must be honed. First, publishers and writers must learn to distinguish real criticism or opposing views worthy of discourse from comments that are not only inflammatory but more importantly, meaningless. Second, they must learn how to respond (to those where response might be productive) in a way that grows the work, or the public’s relationship to the work, in new or more nuanced directions. Dylan Marron’s podcast “Conversations with People who Hate Me” is one such example of how an author might learn from and interact with trolls in a productive, and I daresay transformative way. In each episode, Marron calls up people who had left hateful comments on his online work and engages them in an open conversation about their experiences. More often than not, the hatespeech the commenters espouse comes either from a place of ignorance or from their own seat of trauma and online conflict. When actually listened to and questioned, as Marron does, these commenters are able to see themselves critically and possibly the ways in which they would change in the future.